Accessibility Statement

 

Accessibility Statement

At The Quays Hotel we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities.

Contact reception@thequayshotelsheffield.co.uk for more information.

Pre Arrival

Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Sandman Signature London Gatwick Hotel.

Guests can contact Sandman Signature London Gatwick Hotel via:

Good bus and train links serve the Sheffield Interchange.

Parking

  • Accessible parking and a drop-off area are available, assistance with luggage is also available.
  • Car park spaces are located close to the front entrance.
  • Car Park surface is paved and suitable for wheelchairs.
  • Route from accessible parking has no steps and is lit.

Entrance and Reception

  • The main hotel entrance has no steps.
  • The entrance is lit at all times.
  • Lift access to all floors including gym
  • Entrance to reception has no steps.
  • Main foyer area and reception floor is suitable for wheelchair.
  • Seating is available in the foyer area.
  • Wheelchair check in at the side of reception.
  • Accessible WC available on first floor.

Bedrooms

  • 8 accessible bedrooms available at The Quays Hotel.
  • Bedroom furniture can be re-arranged on request.
  • Bedroom with non-allergenic bedding is available on request.
  • All bedrooms are ensuite.
  • 4 accessible rooms have walk in shower and other 4 have bath.
  • Laundry service is available.
  • More lighting options are available in bedrooms on request (extra lamps available).
  • All bedrooms have remote controlled TVs.
  • Subtitles are available on the TVs.
  • Internet access is available in bedrooms.
  • All bedrooms have a telephone.
  • Tea and coffee making facilities in all bedrooms.
  • Mini-fridges are available in bedrooms.
  • Shower seat is available on request.
  • DeafGard alarm is available on request.

Public Areas

  • Public toilet with baby change facilities.
  • Bar, lounge and conference rooms are accessible by wheelchair.
  • Entrance to all bedrooms have no steps accessible by lift.
  • Corridors are lit at all times.
  • Staircase to all floors.
  • Lift to all floors.

Dining

  • All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion.
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants.
  • Large print menus available.

Restaurant 

  • Accessible by wheelchair.
  • Purpose built ramp to access lower level

Patio Area

  • No step to access it.
  • Tiled surface.

General Accessibility

  • Staff are on hand to assist 24 hours a day.
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation is needed).
  • Assistance dogs are accepted with prior notice.
  • In accordance with legislation, smoking is not permitted in the hotel.
  • Mobile phone signal with most providers is good in the area.
  • The fire alarm system is bells, sirens and flashing lights. Assistance is given with evacuation if necessary.
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation, please notify us on arrival.