Guest Directory

Now that you are here we want to make your stay comfortable and enjoyable, and we feel that we have the team to make this happen. Whether you are here for a short or long stay, on business or leisure, attending an event or just as a base visiting the area, we are here to help.

– Phil Dunn, General Manager

Front Desk

Our Reception Team are available 24 hours a day. The reception is open from 7am to 11pm, with Night Porter service 11am to 7am. If you require any help with your luggage, luggage storage (for up to 6 hours but not overnight), laundry, taxis, early morning call, express check out or a medical emergency please contact Reception by dialling ‘0’. We accept all major credit cards including MasterCard, Visa and Amex. We also have a Fax machine for use at a charge.

In Room Amenities

Rooms have tea/coffee making facilities, a hairdryer, which is in the cupboard under the TV, hard wired points, toiletries, towels, iron and ironing boards. Fridges, bottled water and other amenities are available during your stay at an extra cost. Other complimentary products are available 24 hours a day from the reception. Check out is 11.00 am and check in is 3pm. We do offer late checkout at an additional £10 per hour (subject to availability).

Functions and Meeting Rooms

The Quays Sheffield provides modern, flexible facilities for all meetings and conferences there are 9 meeting and function rooms, which can hold up to 260 guests, along with high-speed internet access in all rooms and public areas. Our team can assist you to organise a company dinner dance, themed banquet or a gala ball. Each event is treated individually to give you complete flexibility. Please contact either our Duty Manager or our conference and banqueting team.


When you visit the Quays Leisure club, you can look forward to a friendly and personalised service. The leisure club offers Fitness Room, Exercise Classes, Steam Room and Swimming Pool. All facilities are complimentary when staying as a guest at the hotel.

Opening times:

Monday – Friday 06:00 – 22:00
Saturday – Sunday 08:00 – 21:00.

Children under the age of 16 are not permitted to use the gymnasium

Children under the age of 16 using the pool must be supervised and accompanied by an adult at all times.


This is available free of charge, please ask reception for a password and if you require any assistance.

Food and Beverages

Served in the Quays Restaurant located on the 1st floor, our breakfast offers a full hot & cold buffet breakfast daily for hotel guests, including a varied selection of cereals, chilled fruit juices and bakery goods – all available along with a full Legacy breakfast.

Opening times:

Monday – Friday 07:00-10:00
Saturday & Sunday 08:00 – 11:00

Alternatively, if you prefer, we can serve breakfast in your room. Please complete the breakfast form, if you prefer, we can serve breakfast in your room. Please complete the breakfast form, which can be found in your bedroom and place on the outside handle of your door. Need to go early we do an Express breakfast to go from 6.00 Monday – Friday please contact reception the night before.

Room Service

We offer 24-hour room service. Our room service offering is stated within the room service menu, located in your room.


Our bar serves a large selection of beers, wines, spirits, Scotch whiskies and cocktails 7 days a week.

Opening times:

Monday – Friday 11:00 – 02:00
Saturday & Sunday 11:00 – 02:00


From Early afternoon through until late evening, our restaurant and bar menu has a range of light snacks and 3 course dinner options.

Opening times

Monday – Saturday 11:30 – 21:30
Sunday 11:30 – 21:00

Snacks and Beverages

Including bottled water are available at the reception 24 hours a day at a charge.


A same day dry cleaning and laundry service is available Monday to Friday. All items received by 08:30 hours will be returned on the same day. A laundry bag can be found in your wardrobe. Please complete the laundry form, which can be found in the wardrobe and contact reception to arrange collection.


We operate a 100% NO SMOKING or VAPING policy inside the hotel premises. We kindly ask you to refrain from smoking in the bedrooms or public areas. If you are caught smoking in your room a fine of £100 will be applied to your bill to cover the cost of fumigating and servicing the room after departure.

Car Parking

Our car park is charged at £8 overnight for our guests, this is payable at the reception, or alternatively at the machine opposite to reception. Please ensure that your vehicle is locked and remove all valuables from sight. The hotel cannot accept any responsibility for damage or theft to your vehicle.


There is a safe in every room, Guests are advised that the Management cannot be held responsible for any damage or loss of guest possessions. This includes items sent before arrival or left after departure.

In the event of a fire

On discovering a fire, please use the nearest telephone to contact the reception desk (0)
Close all doors and windows.
Proceed to the nearest safe exit and leave the building.

On hearing the alarm

Immediately make your way out the building using the nearest safe exit.
Do not compromise your own safety
Do not stop to collect your personal belongings
Do not return to the building to collect personal belongings until instructed that it is safe to do so by the Fire Marshall.

Assembly Point:

Located at the front of the hotel.